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+--- Thread: PIA - CATCH 22 UNDER REFORMED AND GOOD GOVERANCE (/thread-pia-catch-22-under-reformed-and-good-goverance)
PIA - CATCH 22 UNDER REFORMED AND GOOD GOVERANCE - javed - 01-25-2008
Our national record or figures show we are today a reformed nation. We
have good governance, nation has ânationally reconstructedâ by a
costly Bureau, people have now easy access to be listened to. And so on. On
22 June 2007 I addressed by airmail more as a Feedback than a formal
complaint Mr. Zafar Ali Khan, Chairman PIAC. It was a
feedback-cum-little-attention seeking letter from an ordinary citizen who extensively
and exclusively traveled abroad and 22-23 years only and only through
PIA. Even last year he missed his due emergency operation scheduled in
Karachi for want of PIA seat though foreign airlines could had on cheaper
fare taken him timely. Since like in other institutions, the good
governance also prevails in PIA the Chairman, the highest authority of the
airline damned cared even to acknowledge. Twice later airmail copies
were re-sent. Then in a vain hope of getting attention PIA web site
was tried. As all our such high cost websites have been established only
to provide jobs to some rather than real speedy service to the common
man, in routine the PIA Contact Centre Karachi initially responded by
email that matter will be looked into. After some reminders the chief
of Contact Centre enquired from me to whom I had addressed my said June
22, 2007 letter. I explained him once again including sending him a
copy through his web. Since then when ever I contacted the Contract
Centre the through PIA web site the email coordinator always told me since
the issue referred by me was important hence it was under consideration
at senior level and PIA would soon revert back to me. In all
responses from Contact Center I was always advised to contact PIA online web
for any further assistance. In return whenever I contacted on this
online I only got advice for any further assistance I can contact online.
This really is a Catch-22 situation and just a technique to kill the
time rather than practically doing anything. This âsoonâ in all these
months never came back. Recently in my last reminder I cast doubt if
actually the matter was under any consideration and enquired from him name
of such a senior on whose table the matter was lying, the chief/email
coordinator of the so called Contact Center at any level. The highly
paid Email Coordinator has lastly informed me that since I addressed on
22 June 2007 the Chairman I should now contact the same Chairman. He
has also increased my knowledge that I should be aware of the performance
of Pakistan Post Office who should do something for improvement of
postal system. The irony is today the care taker Cabinet showing its
dismay has asked the Chairman PIA to improve its organization. PIA wants
postal department to improve. It is my firm belief that in Pakistan the
best service so far being provided is by Pakistan Post Office which in
just a Rs. 4/-, less than cost of a chappati, even today delivers my
letter hundreds miles away. Can any wise reader advise me that when my
email and postal attempts have failed to get my communication reach on
the table of non-accessible chairman of a commercial oriented
organization run on fares of we the economy class passengers, then what other
method should I adopt to have the inaccessible Chairman hear my cries.
Do not be surprised in business class mostly free loaders travel. As a
senior citizen in my appreciations the way Email Coordinator had so far
been fooling me by killing the time and his wonderful technique
putting blame on Pakistan Post, I wish to send a Rs. 100 cash award for him
from my next month salary through PIA Head Office. It should be the
duty of all civic minded conscientious citizens to appreciate such
wonderful duty bound employees. The email coordinator thus repeated and
always telling me that my communication was under consideration by senior
level and now trying to tell me that due to mail situation it did not
reach me has proved the highly paid email coordinator and on huge monthly
expense maintained contact center merely is doing duty sitting on the
table without giving any pain to his legs as our rulers do just sitting
in air conditioned office. Without even once moving he started fooling
me and to how many hundreds he and his contact center makes fool just
giving them responses without even coordinating the concerned sections.