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Question on Workflow Table and Activity Diagram - black scorpion - 02-14-2009
Accounting Information System
i need solution because my exam is today
Lambert insurance's business process starts when a customer calls and requests an automobile insurance quote . A receptionist notes the costumer information on a fact finder form . The information includes the customer's name , address , telephone number m vehicle identification number , make / model of vehicle , number of drivers , ages , anti-theft device, prior insurance, and coverage. the fact finder form given to the agent . based on information gathered , The agent decides on a rate . If the customer has had a license for more than five years , has not had any tickets or accidents in the past three years , and has had prior insurance for at least a year with no lapse of more than 30 days without coverage , he or she gets the lowest rate . If any requirement is not met , the customer will have to pay a higher rate. The agent then entries all the information into the computer system. The computer prints the quotes. The quote is faxed to customer for review.
After the final approval of the price , the customer comes into the office and signs the agreement binder (with details of coverage ). The binder shows the vehicles insured, the named drivers, coverage details, amount of payment made, agent's signature, and customer's signature. Then , the customer makes an initial payment (cash or check) for the first and second months of coverage . The agent records the agreement details into the computer system. Every month , the home office prepares monthly statement . These statement are mailed to the customer . the customer sends a check an the statement to the agent . the agent reviews the statement and check and then enters the payment details into the computer . The computer records the payment and updates the customer's balance.
Required
1. prepare a workflow table for Lambert Insurance .
2. 2. Prepare a detailed activity diagram showing the process from the initial customer call at the start of narrative to the activity of faxing the quote to the customer.