Why such costly "Email Systems"?

[Pracs]

I have had horrendous experiences with so called 'privatised banks', although management at the top are trying to bring about changes.. the client facing staff is still in the 'Govt. Bank' mind set and think of themeselves as some sort of high powered 'Civil Servants'. The simple act of paying your bill is an uphill task for the common man. I on an ocassion had to stomp into the Manager's office and complain to him that his staff are refusing to except a bill. The Manager did not budge, and only accepted my bill after I had threatened him to complain to the State Bank and demanded a written statement that they would not expect my bill !!! This mellowed the Bank manager and he said he would do it for me and I was making an issue for nothing !! The poor guy could not grasp the concept of 'Customer service' and the fact that by paying my bill at his bank I was bringing business to his branch and not the other way around!!

I moved my account to an MNC bank ofcourse!