08-01-2007, 02:19 AM
A new complaint cell has been established in the Prime Minister Office. Of course it must be on high cost and some dear ones got appointment. The point is there was a Presidentâs Complaint Cell then what was the need of this new one. In fact in the Prime Minister Office there already existed a complaint cell then what was the need of a new one? Did the old one proved failure? A hotline central On Line complaint cell was established at PTCL Headquarters. Not only it was established on huge expense by acquiring expensive modern equipment but also a lot was spent on its publicity on TV and print media. It has gone. Where has gone its costly equipment â no one perhaps know. The Punjab Government has with much fanfare established a special complaint cell for Overseas Pakistanis. On the web the Punjab Government claims the received complaint is immediately attended to by a Dy. Secretary of A&G Department. At least I have not seen anyone receiving ever a response. I sent my complaint continuously for three years never ever to get a response.
In Sindh Governor House an On Line Complaint Cell long was established. Its only work perhaps is to receive complaints and without reading file those. Perhaps staff of this complaint cell only comes on ever first to fetch the salary and that day file all complained received. In 2005 I filed my complaint with this Sindh Governor On Line Complaint Cell vide receipt No. PRB-2652-05. Another one was filed vide No. PRB-3022-06. In these two years never ever to get any further response. If from a so called Hot Line or On Line complaint cell that too of a Governorâs Complaint Cell a reply in years does not come then if someone claims having enforced good governance needs his skull to be examined.
Now that higher judiciary has started marching towards protection of citizens rights why should all these so called complaint cells, hotline complaints, different types of ombudsman systems etc not be closed down and all the budget thus saved be diverted towards the SCâs Public Interest Litigation Section which can in a much better way with this money ensure justice in matters of collective interest of the community.
In Sindh Governor House an On Line Complaint Cell long was established. Its only work perhaps is to receive complaints and without reading file those. Perhaps staff of this complaint cell only comes on ever first to fetch the salary and that day file all complained received. In 2005 I filed my complaint with this Sindh Governor On Line Complaint Cell vide receipt No. PRB-2652-05. Another one was filed vide No. PRB-3022-06. In these two years never ever to get any further response. If from a so called Hot Line or On Line complaint cell that too of a Governorâs Complaint Cell a reply in years does not come then if someone claims having enforced good governance needs his skull to be examined.
Now that higher judiciary has started marching towards protection of citizens rights why should all these so called complaint cells, hotline complaints, different types of ombudsman systems etc not be closed down and all the budget thus saved be diverted towards the SCâs Public Interest Litigation Section which can in a much better way with this money ensure justice in matters of collective interest of the community.
